Connecting Solutions

We provide our customers AutoDialer Services like Customer Care Setup, Outbound Calling Setup, Voicemail Broadcasting and many other services.

The main three services in section connecting solution are...

  • AUTO DIALER SERVICES
  • IVR SERVICES
  • PRESS 1 SERVICES
Group Takey - Connsol
Our Features

We keep in mind that we always need to improve everything we do, aiming to help people with our products and services, prioritizing quality.

  • Cleaned and New Interface for Admin & Agent
  • Automatically Recording Option
  • All calls, statuses of calls, and agent time breakdowns are logged
  • Reports
  • RealTime Screen for calls
  • Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period
  • Inbound IVR
  • Optional Campaign Call time controlled by local timezone
  • Fronter to Closer transfers with all information
  • Transfer calls to local or external agents
  • Conference or transfer to verification company
  • Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent
  • Set outbound Caller ID per campaign
  • ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls
  • Custom call dispositions, per campaign
  • Internal DNC (Do Not Call) list can be activated per campaign
  • Answering Machine Detection and custom message for AM calls
  • Highly optimized adaptive dial mode
  • Enhanced lead search
  • Export directly from report to csv
  • Export by disposition status and fields
  • Recycling of Busy calls at a specified interval without resetting a list
  • Advanced lead search and export
  • Optionally limit number of new leads per agent
  • Preview Force Dial Time, on Manual dial
  • Third party conferencing with macros, Third party blind call transfer, Third party conferencing with agent drop-off
  • Managers can listen-in on agent conversations & Managers can enter conversations with agents and customers
Group Takey - Connsol

Connsol for New Zealand businesses

Our cloud software helps NZ businesses manage billing, inventory, events and calling without expensive licences, with onboarding at New Zealand-friendly times.

Group Takey helps New Zealand businesses compete online with fast websites, apps, local SEO, social media management and dependable IT infrastructure. Our remote team works to NZST/NZDT meeting times, keeps pricing simple and builds with the NZ Privacy Act and 15% GST in mind.

Frequently asked questions

Can businesses in New Zealand use this software?

Yes. It is cloud based, so teams in Auckland, Wellington or anywhere else in New Zealand sign in from a browser. Invoices and reports can be exported for your accountant and GST filings.

Is onboarding and support available in NZ hours?

We run onboarding sessions in NZST/NZDT and support by phone (+91 7573 998 899), WhatsApp and email, backed by our remote delivery team that schedules calls in New Zealand time.

Who owns our data?

You do. Data stays under your account, can be exported at any time and is protected with role-based access and regular backups, in line with the NZ Privacy Act.

Group Takey also serves: India · United States · United Kingdom · United Arab Emirates · Australia · Canada · Oman · International